Frequently Asked Questions

As Stores work through their remaining plastic and paper bags inventory, you may be given an option to select whether you would like to purchase reusable bags or bring your own. Should you choose to purchase reusable bags, at checkout we will estimate how many will be required based on the items in your cart. The final number of bags used to pack your order will be validated and reflected on your receipt.
 

In the event of a return, it is at the discretion of the store you placed your order with as to whether you are eligible for a refund of your pick up fee. Please note: if your order contains items that were picked up over multiple trips to the store, ensure you bring all receipts related to your order to successfully process a refund.
 

Simply go online to partycity.ca and begin to shop for your desired items. Once you have selected the items you would like to order, ‘add’ them to your cart. At checkout, ensure you have selected ‘Pick Up at Store’ as your Pick Up Method. After completing your order, you will receive a confirmation email. Once your items are ready, an email will be sent to you advising you that your items are ready for pick up. Please wait for your Ready for Pick Up email before proceeding to the store

Simply go to partycity.ca and shop for your desired items. At checkout, select Curbside Pick Up as your preferred Pick Up Method (where available). Once your order is ready and you have received your Ready for Pick Up email, please go to your selected store.

Upon arrival, go to the designated Curbside Pick Up area and follow the directions on the signage. Please remember to bring your Ready for Pick Up email, which contains your personalized 4-digit pickup code. Note that not all stores have Curbside Pick Up as an option at checkout. You are still free to use the service upon arrival at the store. Just select Pick Up at Store at checkout instead and follow the above instructions once you get to the store.

Please make sure to bring your Ready for Pick Up email (either on your smartphone or a print-out), which features a QR code and 4-digit pick up code. Stores will require one or both of these codes in order to successfully retrieve your order. Stores may also ask for additional information that can be found on your Ready for Pick Up email, and may require you to present a photo ID for verification purposes. Please also ensure that your vehicle has adequate space to fit your order.

Your order will be held at your selected store location for a minimum of 3 days, up to a maximum of 15 days. Hold times vary by store. The number of days your order will be held is indicated on your Ready for Pick Up email. Should your items not be picked up within this time period, they will be cancelled and no longer available for pick up, at which point the charges to your method(s) of payment will be reversed. If you cannot pickup your order by the expected pick up date, please call the store directly to arrange for an extended pick up date.

Because your order included products that were not in stock, they will be available for pick up at a later date than those that the store had in its inventory. You will receive email notification when each of them becomes available. The estimated availability date for all products will be shown on your order.

The shipping and handling fee is based on an item’s size, total order weight, delivery type, as well as your location and delivery distance.

You can view the estimated shipping charges on the item's product detail by entering your postal code. The estimator will calculate an estimated shipping and handling fee for the item currently displayed.

Final shipping fees will be determined based on the total contents of your cart and are displayed during the checkout process

Items cannot be delivered to all P.O.Boxes at this time. Please enter your postal code into the Estimated Shipping Fee section of the website to confirm if your address is eligible for Ship to Home.

Due to tax requirements, we are unable to ship across provincial borders at this time. At this time we do not ship outside of Canada.

Once you have selected the item(s) you would like to purchase, click on the ‘Add to Cart’ button. You can now select the ‘Ship to Home’ option. Ensure your postal code (for pricing) is entered correctly as well as your complete shipping address to avoid delays or cancellations. Orders cannot be shipped to P.O.Boxes at this time. Please enter your postal code into the Estimated Shipping Fee section of the website to confirm if your address is eligible for Ship to Home. Once your order is placed, your order confirmation email will provide you with further instructions regarding your delivery. For larger bulk items, you will be contacted by our delivery carrier to book a delivery time that fits your needs.
 

Unfortunately, at this time there are select markets where Party City cannot deliver to due to excessive distance or transportation limitations. This includes certain regions/municipalities which require ferry service for delivery. We are also unable to ship products to all P.O.Boxes. 
 

Some items available for purchase in-store or online for Pick Up at Store may not be eligible for home delivery due to the size or weight of the item(s) or due to the item’s characteristics such as: temperature control (heat or cold sensitive products), dangerous or hazardous goods (flammable, corrosive, combustible, etc.)
 

If your order contains multiple items, you may receive these items across multiple deliveries. We will send you a shipping confirmation email for each shipment, so you’ll know exactly what to expect and when to expect it.
 

You will be able to cancel the reusable bags by following the below steps:

If you have a Triangle ID account, follow these steps after signing in:
1) Select Account from the top menu and go to Order History
2) Select Remove to delete the reusable bags item from your order.

If you do not have an account, you are still able to cancel the reusable bags within your order by following these steps:
1) Enter the email address used to place the order and your order number here or open your order confirmation email.
2) Click on Check order status or the order status link in your order confirmation email.
3) Look for the reusable bags and select Cancel Product to remove them from your order.

If you still require assistance, please contact Customer Support at 1-866-746-7287.

If you cancel any items for which we have not issued a Ready for Pick Up email, the pre-authorization held on your card will be removed. After a Ready for Pick Up email has been issued, charges to your credit card will be reversed within 24-48 hours.
 

There are multiple ways to check on the status of an order. Here’s how:

1. If you have a Triangle ID account, sign into your account, select Account from the top menu and navigate to Order History. From here you can view the status on all your recent orders.

2. Orders can also be checked by clicking the order status link in your order confirmation email

3. If you don’t have an account or checked out as Guest, you can check on your order’s status bu entering the email address used to place the order and the order number received at time of order confirmation here. 
 

Orders typically ship within 1-2 business days. you will see an estimated delivery date if the product is available at the store. For online only and DC only products, you will see an estimated ship date. You will receive an email with a tracking number once your order has shipped.
 

If there are several items, multiple shipments may be necessary, and you will receive multiple confirmation emails.

We will send you your Ready for Pick Up email as soon as your order is ready. Please wait for your Ready for Pick Up email before proceeding to the store to pick up your order, as you will be unable to collect your order without the email.

Yes. If you have a Triangle account, you can change your desired Pick Up Method by viewing your Order Details and clicking on the “Edit” button in the “Free Pick Up At Store Information” box. If you don’t have an account, you can call Customer Service at 1-866-764-3484 and request assistance with changing the Pick Up Method on your behalf. Please note: this change can no longer be made once the order begins being processed, so act quickly! 

Alternatively, customers can pick up their Pick Up at Store orders via Curbside Pick Up by driving to the store's designated Curbside Pick Up area and following instructions on the signage. Additionally, orders placed as Curbside Pick Up can be picked up in-store using the QR code found in the Ready for Pick Up email. Look for designated signs to the pick up area once in the store.  

Yes! Orders that have not yet been processed, or are still active, may have some details available for editing. You are able cancel individual items, your entire order, or make changes to the following order details: 

• Customer email address
• Customer phone number
• Delivery address
• Pick Up Method (Pick Up at Store/Curbside Pick Up)
• Pick Up Recipient and Contact Email

If you have a Triangle account: You can change the above information by viewing your Order Details. A message will be visible if there are details in your order eligible for editing, and the information that can be edited will have an “Edit” button next to it.If you don’t have a Triangle account: You can call Customer Service at 1-866-764-3484 and request assistance with changing the above details on your behalf.

Important note: Fewer details will be available for editing as the order is processed, so not to disrupt speedy completion of your order. The earlier after you place your order, the more details will be available for editing. Customers are not able to edit the contents of their order, beyond cancelling a product/order.
 

Yes! If you have a Triangle account, you can change your delivery address by viewing your Order Details and clicking on the “Edit” button in the “Shipping and Billing Information” box. If you don’t have an account, you can call Customer Service at  1-866-764-3484 and request assistance with changing the delivery address on your behalf. Please note: this change can no longer be made once the order is processed, so act quickly! 

Alternatively, after your order ships, you can contact the carrier directly to update the address or redirect the package to a pickup facility. 
 

Once an order is placed, you can cancel a product or your entire order. Here’s how:

If you have a Triangle ID account, follow these steps after signing in:

    1) Select Account from the top menu and go to Order History
    2) Select Cancel Order to cancel the entire order or Remove to delete an individual item from your order.

If you do not have an account, you are still able to cancel items within your order by following these steps:

    1) Enter the email address used to place the order and your order number here.
    2) Click on Check order status.
    3) Select Cancel to cancel individual items from your order or the entire order.

If you still require assistance, please contact Customer Support at 1-866-764-3484 to cancel the order.

If your order has already been shipped, we are unfortunately not able to cancel your order.

If you cancel any items for which we have not issued a Ready for Pick Up email, the pre-authorization held on your card will be removed. After a Ready for Pick Up email has been issued, charges to your credit card will be reversed within 24-48 hours

We accept Masterpass, Visa, Visa Debit, Mastercard, Mastercard Debit and American Express. At this time, we are unable to accept other credit/debit cards, gift cards or store credit for online purchases.

All online transactions require you to pay online at the time of purchase, and you cannot pay for the order when picking it up instead. We can only accept one card per transaction.